Direct Flooring

Reviews

• DON'T expect a refund!!!

  We bought £500+ of laminate flooring from the Dundee store of Direct Flooring earlier this month. Once we got it home, we realised that it was completely wrong for the room we had bought it for, and took all 27 packs back, unpoened, to the store, expecting to be able to get our money refunded. Not so. The company policy is to give a credit note or exchange for other goods. The area manager emphasised that under no circumstances will you get your money back if you change your mind, and said that this was the managing director's ruling, which would not be changed. B&Q, IKEA and other enlightened traders realise that you are much more likely to come back if you can return goods for a refund (during a 90-day period). We brought the goods back in perfect order and were offered nothing more than a tatty, hand-written credit note. The returns policy was not discussed with us when we bought the goods, and there is no mention of it on the original receipt. There are notices displayed, but they appear to state that you can bring back unused goods for a full refund - this is not the case. However attractive the prices are, be aware that once you hand over your money, Direct Flooring will not be letting you have it back. A 'Google' of their company will tell you all you need to know about their past. Don't say you haven't been warned.

  10

  Ken M.
  Review Date: 18/08/2008 Report review